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With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer story
Secret Escapes will deliver fast, 24/7 support with Agentforce.
Autonomous agents will deliver on-demand support for travelers — with a personalized touch.
Customer story
Capita scales high-volume recruitment with Gen AI and Agentforce.
Agentforce will help Capita transform high-volume recruiting and launch a new business line.
Customer Success with Data Cloud
Customer Story
Simplyhealth cuts email response times by up to 90% to transform customer support.
Generative AI creates email replies for FAQs to give agents more time for complex work.
Customer Story
How personalisation has helped boost Heathrow’s digital revenue 30%
Heathrow Airport is flying high with greater digitalisation and personalisation.
Customer Story
Northern Trains builds stronger relationships with 1M+ passengers
Learn how Northern Trains halves the time to productivity and drives revenue growth with AI and automation.
Customer success with Salesforce Platform
Customer Story
bp boosts service agent productivity with Einstein chat summaries.
bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story
John Lewis builds trusted relationships with data and AI.
Learn how John Lewis put customers first by centralising its data.
Customer Story
Two U.K. police forces transform victim support for 5 million citizens.
Thames Valley Police and Hampshire & Isle of Wight Constabulary personalise digital support.
Explore all our customer stories.
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Customer Story
Capita scales high-volume recruitment with Gen AI and Agentforce.
Learn how Capita will improve candidate engagement and streamline the hiring and recruitment process with Agentforce.
Customer Story
Connected member data helps Quintessentially personalise every interaction
Connected member data helps Quintessentially personalise every interaction and boost member satisfaction.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalised service for millions.
Customer Story
Secret Escapes will deliver fast, 24/7 support with Agentforce.
Autonomous agents will deliver on-demand support for travellers — with a personalised touch.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer Story
Freshfields rises to the digital challenge
Learn how greater personalisation, automation, and integration are helping the global law firm deliver an exceptional client experience
Customer Story
Two U.K. police forces transform victim support for 5 million citizens.
Thames Valley Police and Hampshire & Isle of Wight Constabulary personalise digital support.
Customer Story
Northern Trains builds stronger relationships with 1M+ passengers
Learn how Northern Trains halves the time to productivity and drives revenue growth with AI and automation
Customer Story
Simplyhealth cuts email response times by up to 90% to transform customer support.
Generative AI creates email replies for FAQs to give agents more time for complex work.
Customer Story
Team GB increases fan engagement by 46% ahead of Olympic Games
Learn how to make lifelong connections with your audience with personalisation
Customer Story
bp boosts service agent productivity with Einstein chat summaries.
bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story
UK charity grants wishes for more critically ill children
Make-a-Wish UK makes magic happen with digital journeys and a volunteer portal
Customer Story
Motorpoint scales up personalised marketing 300%
Learn how the company uses data and predictive AI to send more relevant, timely communications to customers and prospects.
Customer Story
NewDay hits the right note with customers with 244 automations and 150 personalised journeys
How to hyper-personalise more than 100 million communications a year.
Customer Story
Blockchain.com streamlines one of the industry’s biggest pain points
It was one of the industry’s biggest pain points, now it’s a dynamic, automated workflow. Find out how one financial services company gets customers trading faster and generating more revenue.
Customer Story
Vitality streamlines its distribution processes with Salesforce.
Learn how partnering for success helped Vitality streamline its distribution processes.
Customer Story
RBC Wealth Management wows new clients with onboarding in 24 minutes.
RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.
Customer Story
Close Brothers Asset Finance and Leasing helps more SMEs realise their growth goals with Salesforce
Discover how the company’s Asset Finance and Leasing division is embracing digitalisation to simplify the lending process for thousands of SMEs.
Customer Story
British Airways enables insight for everyone with Tableau
Leading airline empowers employees to achieve their potential by creating accessible, attractive, and easy to digest Tableau dashboards.
Customer Story
New ecommerce and data platform helps Neuhaus create a premium online customer experience
Einstein 1 helps luxury chocolatier create seamless customer journeys online supported by a single source of truth
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