Energy & Utilities Cloud Pricing
Maximise your operational efficiency, growth and sustainability initiatives with industry-built solutions ready to deliver value today.
First, choose the right Energy & Utilities Cloud edition for your business needs.
Sales
Accelerate growth and drive productivity with an out-of-the-box CRM designed for Energy & Utilities.
£
220
GBP/User/Month
(Billed annually)
$
275
USD/User/Month
(Billed annually)
275
€
EUR/User/Month
(Billed annually)
AU$
385
AUD/User/Month
(Billed annually)
33,000
円
JPY/User/Month
(Billed annually)
2 750
kr
SEK/User/Month
(Billed annually)
£
220
GBP/User/Month
(Billed annually)
- Order Management
- Sales Programmes
- Industry CPQ, Bundling and Discounting
Service
Grow satisfaction and revenue with an out-of-the-box CRM designed for Energy & Utilities.
£
200
GBP/User/Month
(Billed annually)
$
250
USD/User/Month
(Billed annually)
250
€
EUR/User/Month
(Billed annually)
AU$
350
AUD/User/Month
(Billed annually)
30,000
円
JPY/User/Month
(Billed annually)
2 500
kr
SEK/User/Month
(Billed annually)
£
200
GBP/User/Month
(Billed annually)
- Omnichannel Customer Engagement
- Service Console Apps
- Self-Serve Portal & Insights
Sales & Service
Unlimited power and support for Energy & Utilities, built on Sales Cloud and Service Cloud.
£
240
GBP/User/Month
(Billed annually)
$
300
USD/User/Month
(Billed annually)
300
€
EUR/User/Month
(Billed annually)
AU$
420
AUD/User/Month
(Billed annually)
36,000
円
JPY/User/Month
(Billed annually)
3 000
kr
SEK/User/Month
(Billed annually)
£
240
GBP/User/Month
(Billed annually)
- Easy-to-use console for single view of customer & assets
- Clean Energy Programmes
- Sales & Service Insights
Einstein 1 for Sales
Everything from Sales & Service, plus Sales Einstein AI, Data Cloud, Slack and more.
£
520
GBP/User/Month
(Billed annually)
$
700
USD/User/Month
(Billed annually)
650
€
EUR/User/Month
(Billed annually)
AU$
910
AUD/User/Month
(Billed annually)
78,000
円
JPY/User/Month
(Billed annually)
6 500
kr
SEK/User/Month
(Billed annually)
£
520
GBP/User/Month
(Billed annually)
- Performance Management, Scheduler, Enablement, Digital Engagement, Scheduler and Team Collaboration with Slack.
- Connect Salesforce and External Data with Data Cloud and Energy & Utilities Cloud Intelligence
- Additional Einstein AI Requests
Einstein for Service
Everything from Sales & Service, plus Service Einstein AI, Data Cloud, Slack and more.
£
520
GBP/User/Month
(Billed annually)
$
650
USD/User/Month
(Billed annually)
650
€
EUR/User/Month
(Billed annually)
AU$
910
AUD/User/Month
(Billed annually)
78,000
円
JPY/User/Month
(Billed annually)
6 500
kr
SEK/User/Month
(Billed annually)
£
520
GBP/User/Month
(Billed annually)
- Customer Community, Salesforce Scheduler, Digital Engagement, Feedback Management, Service Voice, Slack
- Connect Salesforce and External Data with Data Cloud and Financial Services Cloud Intelligence
- Additional Einstein AI Requests
This edition requires an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Compare products and top features.
|
Sales £ 220 user/month $ 275 user/month 275 € user/month AU$ 385 user/month 33,000 円 user/month 2 750 kr user/month £ 220 user/month |
Service £ 200 user/month $ 250 user/month 250 € user/month AU$ 350 user/month 30,000 円 user/month 2 500 kr user/month £ 200 user/month |
Sales & Service £ 240 user/month $ 300 user/month 300 € user/month AU$ 420 user/month 36,000 円 user/month 3 000 kr user/month £ 240 user/month |
Einstein 1 for Sales £ 520 user/month $ 700 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6 500 kr user/month £ 520 user/month |
Einstein for Service £ 520 user/month $ 650 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6 500 kr user/month £ 520 user/month |
|
|---|---|---|---|---|---|
|
Energy & Utilities Data Model & Integration |
|||||
|
Configure, Price, and Quote for Energy & Utilities |
|||||
|
Smart Utility Contact Center |
|||||
|
Clean Energy Program Management |
|||||
|
Agent & Mobile Worker Productivity |
|||||
|
The Best of Salesforce for Sales |
|||||
|
The Best of Salesforce for Service |
|
Sales £ 220 user/month $ 275 user/month 275 € user/month AU$ 385 user/month 33,000 円 user/month 2 750 kr user/month £ 220 user/month |
Service £ 200 user/month $ 250 user/month 250 € user/month AU$ 350 user/month 30,000 円 user/month 2 500 kr user/month £ 200 user/month |
Sales & Service £ 240 user/month $ 300 user/month 300 € user/month AU$ 420 user/month 36,000 円 user/month 3 000 kr user/month £ 240 user/month |
Einstein 1 for Sales £ 520 user/month $ 700 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6 500 kr user/month £ 520 user/month |
Einstein for Service £ 520 user/month $ 650 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6 500 kr user/month £ 520 user/month |
|
|---|---|---|---|---|---|
|
Utility Self Service Portal |
|||||
|
Contact Center Console |
|||||
|
Case Management |
|||||
|
Omni-Channel Routing |
|||||
|
Knowledge Management |
|||||
|
Service Contracts and Entitlements |
|||||
|
Chatter |
|||||
|
Salesforce Mobile App |
|||||
|
Files |
|||||
|
Topics and Recommendations |
|||||
|
Case Auto-Assignment |
|||||
|
Web and Email Case Capture |
|||||
|
Case Email Auto-Response |
|||||
|
Case Escalation Rules and Queues |
|||||
|
Lead-Contact Account Management |
|||||
|
Knowledge (Read-Only) |
|||||
|
Knowledge (Read-Write) |
|||||
|
Service Console Apps |
|||||
|
Omni-Channel Routing (Enhanced) |
|||||
|
Incident Management |
|||||
|
Omni Supervisor |
|||||
|
Case Milestone Tracker |
|||||
|
Service Cloud Voice |
|||||
|
Computer Telephony Integration (CTI) |
|||||
|
Orders Management |
|||||
|
Service Contracts and Entitlements |
|||||
|
Advanced Case Management |
|||||
|
Einstein Next Best Action |
5k requests PUPM | Unlimited Requests Per Agent | Unlimited Requests Per Agent | ||
|
Eistein Case Classification |
5 Data Segments | 5 Data Segments | |||
|
Einstein Case Routing |
2,000 Routing Predictions user/month | 2,000 Routing Predictions user/month | |||
|
Einstein Article Reccommendations |
Unlimited for agent users Einstein Article Recommendations in Flow | Unlimited for agent users Einstein Article Recommendations in Flow | |||
|
Service Replies |
Service Replies* | ||||
|
Conversation Summaries |
Available for purchase | Available for purchase | |||
|
Einstein Bots |
Available for purchase | Available for purchase | |||
|
Enhanced Messaging |
Available for purchase | Available for purchase | |||
|
Feedback Management |
Available for purchase | ||||
|
Help Center |
Available for purchase | Available for purchase | |||
|
Service Catalog |
|||||
|
Authenticated Portal |
Available for purchase | Available for purchase | |||
|
Customer Community |
Available for purchase | Available for purchase | |||
|
Work Order Management |
|||||
|
Service Catalog |
|||||
|
Asset Management and Product Tracking |
|
Sales £ 220 user/month $ 275 user/month 275 € user/month AU$ 385 user/month 33,000 円 user/month 2 750 kr user/month £ 220 user/month |
Service £ 200 user/month $ 250 user/month 250 € user/month AU$ 350 user/month 30,000 円 user/month 2 500 kr user/month £ 200 user/month |
Sales & Service £ 240 user/month $ 300 user/month 300 € user/month AU$ 420 user/month 36,000 円 user/month 3 000 kr user/month £ 240 user/month |
Einstein 1 for Sales £ 520 user/month $ 700 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6 500 kr user/month £ 520 user/month |
Einstein for Service £ 520 user/month $ 650 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6 500 kr user/month £ 520 user/month |
|
|---|---|---|---|---|---|
|
Product Catalog |
|||||
|
Industries Configure, Price & Quote (CPQ) |
|||||
|
Large Account Sales Management |
|||||
|
Customer Acquisition Management |
|||||
|
C&I Multi-Site Quoting |
|||||
|
Order Management |
|||||
|
Lead Management |
|||||
|
Contract Lifecycle Management |
Available for purchase | Available for purchase | Available for purchase | Available for purchase | Available for purchase |
|
B2B Order Management |
Available for purchase | Available for purchase | Available for purchase | Available for purchase | Available for purchase |
|
B2C Order Management |
Available for purchase | Available for purchase | Available for purchase | Available for purchase | Available for purchase |
|
Lead Assignment and Routing |
|||||
|
Lead Scoring |
UE | UE | |||
|
Duplicate Blocking |
|||||
|
Web-to-Lead Capture |
|||||
|
Mass Email |
|||||
|
Campaign Management |
|||||
|
Email Productivity |
|||||
|
Email Templates |
|||||
|
To Do List |
|||||
|
Campaign Influence |
5 campaigns per opportunity | 5 campaigns per opportunity | 5 campaigns per opportunity | 5 campaigns per opportunity | |
|
Account and Contact Management |
|||||
|
Opportunity Management |
|||||
|
Customizable Sales Process |
|||||
|
Einstein Activity Capture |
|||||
|
Task Management, Activity Feed |
|||||
|
Person Accounts |
|||||
|
Sales Console App |
|||||
|
Sales Teams |
|||||
|
Salesforce Meetings |
|||||
|
Advanced Reporting Features |
|||||
|
Customizable Reports and Dashboards |
|||||
|
Advanced Reporting Features |
|||||
|
Embedded Forecast Charts |
|||||
|
Forecasting Mobile App |
|||||
|
Enterprise Territory Management |
|||||
|
Opportunity Splits |
|||||
|
Opportunity Management |
|||||
|
Opportunity Scoring |
|||||
|
Deal Insights |
|||||
|
Waterfall Chart |
|||||
|
Sales Cloud Everywhere |
|||||
|
Salesforce Mobile App |
|||||
|
Full Offline Mobile Functionality |
|||||
|
Contracts |
|||||
|
Sales Orders |
|||||
|
Quotes |
|||||
|
Products and Price Books |
|
Sales £ 220 user/month $ 275 user/month 275 € user/month AU$ 385 user/month 33,000 円 user/month 2 750 kr user/month £ 220 user/month |
Service £ 200 user/month $ 250 user/month 250 € user/month AU$ 350 user/month 30,000 円 user/month 2 500 kr user/month £ 200 user/month |
Sales & Service £ 240 user/month $ 300 user/month 300 € user/month AU$ 420 user/month 36,000 円 user/month 3 000 kr user/month £ 240 user/month |
Einstein 1 for Sales £ 520 user/month $ 700 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6 500 kr user/month £ 520 user/month |
Einstein for Service £ 520 user/month $ 650 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6 500 kr user/month £ 520 user/month |
|
|---|---|---|---|---|---|
|
OmniStudio |
|||||
|
FlexCards |
|||||
|
Business Rules Engine |
|||||
|
Document Generation |
|||||
|
Document Tracking and Approvals |
|||||
|
Data Processing Engine |
|||||
|
Flow Builder |
|||||
|
Lightning App Builder |
|||||
|
AppExchange |
|||||
|
Customizable Profiles and Page Layouts |
|||||
|
Lightning Platform |
|||||
|
Email Integration with Gmail or Outlook |
|||||
|
Field Service Scheduling Optimization |
Available for purchase | Available for purchase | Available for purchase | Available for purchase | Available for purchase |
|
Field Service Asset, Inventory, and Product Tracking |
Available for purchase | Available for purchase | Available for purchase | Available for purchase | Available for purchase |
|
Field Service Opportunities |
Available for purchase | Available for purchase | Available for purchase | Available for purchase | Available for purchase |
|
Developer Sandbox |
|||||
|
Field Service Mobile App |
Available for purchase | Available for purchase | Available for purchase | Available for purchase | Available for purchase |
|
Developer Pro Sandbox |
Available for purchase | Available for purchase | Available for purchase | ||
|
Full Sandbox |
UE | UE | UE | 1 full sandbox included per org | 1 full sandbox included per org |
|
Partial Sandbox |
1 partial sandbox included per org | 1 partial sandbox included per org | 1 partial sandbox included per org | 1 partial sandbox included per org | 1 partial sandbox included per org |
|
Workflow and Approval |
|||||
|
Custom Profiles and Page Layouts |
|||||
|
Lightning App Builder |
|||||
|
Email Templates |
|||||
|
Data Storage Per User |
|||||
|
File Storage Per User |
|||||
|
Unlimited Custom Applications |
|||||
|
Roles and Permissions |
|||||
|
Record Types (Per Object) |
|||||
|
Salesforce Identity |
|
Sales £ 220 user/month $ 275 user/month 275 € user/month AU$ 385 user/month 33,000 円 user/month 2 750 kr user/month £ 220 user/month |
Service £ 200 user/month $ 250 user/month 250 € user/month AU$ 350 user/month 30,000 円 user/month 2 500 kr user/month £ 200 user/month |
Sales & Service £ 240 user/month $ 300 user/month 300 € user/month AU$ 420 user/month 36,000 円 user/month 3 000 kr user/month £ 240 user/month |
Einstein 1 for Sales £ 520 user/month $ 700 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6 500 kr user/month £ 520 user/month |
Einstein for Service £ 520 user/month $ 650 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6 500 kr user/month £ 520 user/month |
|
|---|---|---|---|---|---|
|
Data Model for Clean Energy Programs |
|||||
|
Customer Self Serve Portal & Status Check |
|||||
|
3rd Party Contractor Experience |
|||||
|
Program Management Console |
|||||
|
Application Management |
|||||
|
Budget Management |
|||||
|
Action Plans and Document Management |
|||||
|
Energy Savings Calculations Automation |
|||||
|
Incentive Calculation Automation |
|||||
|
Outcome Tracking & Discovery Framework Assessment |
|
Sales £ 220 user/month $ 275 user/month 275 € user/month AU$ 385 user/month 33,000 円 user/month 2 750 kr user/month £ 220 user/month |
Service £ 200 user/month $ 250 user/month 250 € user/month AU$ 350 user/month 30,000 円 user/month 2 500 kr user/month £ 200 user/month |
Sales & Service £ 240 user/month $ 300 user/month 300 € user/month AU$ 420 user/month 36,000 円 user/month 3 000 kr user/month £ 240 user/month |
Einstein 1 for Sales £ 520 user/month $ 700 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6 500 kr user/month £ 520 user/month |
Einstein for Service £ 520 user/month $ 650 user/month 650 € user/month AU$ 910 user/month 78,000 円 user/month 6 500 kr user/month £ 520 user/month |
|
|---|---|---|---|---|---|
|
Einstein Conversation Insights |
Available for purchase | Available for purchase | Available for purchase | Available for purchase | |
|
Energy & Utilities Cloud Intelligence |
Available for purchase | Available for purchase | Available for purchase | ||
|
Data Cloud |
Available for purchase | Available for purchase | Available for purchase | ||
|
Scheduler |
Available for purchase | Available for purchase | Available for purchase | ||
|
Slack — Enterprise Grid |
Available for purchase | Available for purchase | Available for purchase | ||
|
Sales Programs |
Available for purchase | Available for purchase | Available for purchase | Available for purchase | |
|
Sales Planning |
Available for purchase | Available for purchase | Available for purchase | Available for purchase | |
|
Salesforce Maps |
Available for purchase | Available for purchase | Available for purchase | Available for purchase | |
|
Einstein for Sales |
Available for purchase | Available for purchase | Available for purchase | Available for purchase | |
|
Digital Engagement |
Available for purchase | Available for purchase | Available for purchase | Available for purchase | |
|
Service Cloud Voice (BYOT) |
Available for purchase | Available for purchase | Available for purchase | Available for purchase | |
|
Service Cloud Einstein |
Available for purchase | Available for purchase | Available for purchase | Available for purchase | |
|
Feedback Management |
Available for purchase | Available for purchase | Available for purchase | Available for purchase | |
|
Einstein for Service |
Available for purchase | Available for purchase | Available for purchase | Available for purchase | Available for purchase |
|
Customer Community for Energy & Utilities |
Available for purchase | Available for purchase | Available for purchase | Available for purchase |
Extend the power of Energy & Utilities Cloud with these related apps and add-ons.
Field Field Service
Streamline field operations. Train a new energy workforce to improve on-site safety and efficiency.
Experience Cloud
Manage the growing ecosystem of energy service providers and stakeholders on our community portals.
MuleSoft
Instantly connect a growing list of energy and utility applications and data with speed and scale.
Tableau
Transform energy and customer data into actionable insights and processes.
Business Intelligence
Help your entire team find important answers and start making data-driven decisions.
Then, choose the Success Plans that’s right for your business.
With resources, guidance and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a
future with AI.
Standard Success Plan
Set your company up for success with self-guided, always-on resources.
Included in all licences
Included in all licences
Included in all licences
Included in all licences
Included in all licences
Included in all licences
Included in all licences
- Access to Knowledge Articles, documentation and Trailhead
- Global Trailblazer Community
Premier Success Plan*
Start strong and grow your business with expert guidance and expedited support.
30% of net licence fees
30% of net licence fees
30% of net licence fees
30% of net licence fees
30% of net licence fees
30% of net licence fees
30% of net licence fees
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
Signature Success Plan
Get the most value from Salesforce with a proactive partnership and personalised experience.
Contact your account executive
Contact your account executive
Contact your account executive
Contact your account executive
Contact your account executive
Contact your account executive
Contact your account executive
- Designated Customer Success Manager
- Customer Success Story
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Maximise ROI with the world's #1 Success Ecosystem.
From support, expert guidance and resources to our partner apps and experts, the Success Ecosystem is here to help you to realise the full potential of your Salesforce investment.
Partners
Scale and grow with pre-built apps and expertise on AppExchange.
Professional Services
Accelerate time to value with unrivalled Salesforce expertise.
Ready to take the next step with Energy & Utilities Cloud?
Try for free.
Start building on Energy & Utilities Cloud for free with one of our trial environments, custom configured to suit your needs.
Talk to an expert.
Tell us a bit more so the right person can keep in touch faster.
Cloud Pricing FAQs
Salesforce has all kinds of add-ons, apps and additional products to help your company stay ahead in your industry. Call us at +1 800 667 6389 to discuss exactly what kind of products you’re looking to add and how we can help.
We know things don’t always go according to plan and we’re here and will try our best to support. Keep in touch to a sales representative at +1 800 667 6389 to discuss options.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you to connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licences of MuleSoft, work with our integration partners or use apps on AppExchange. Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption and support plans to our customers. To learn more, visit Success Cloud.
You can purchase licences of Salesforce Essentials with a monthly or annual contract. To get started, sign up and purchase Salesforce Essentials directly from a free trial.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary, like Salesforce Essentials which offers monthly or even multi-year payment options. Chat with a sales representative to discuss payment and billing options for your products.
You can add products or upgrade at any time, but some products may need to scale together. Keep in touch to our sales department at +1 800 667 6389 to see what works for your business.
