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Modernise downstream oil and gas enterprises.

Unlock value from the thriving network of suppliers, customers and partners as demand for refined products evolves. With the right downstream oil and gas software, you can optimise refining and distribution operations to be more efficient and adaptable. Collaborate across the value chain to boost profitability and ensure long-term sustainability.

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Intelligently engage new energy consumers with downstream oil and gas software.

The right downstream oil and gas software delivers transparency, growth, engagement and builds customer loyalty as you manage a growing ecosystem of suppliers, partners and communities. Analytics, integrations and AI help downstream oil and gas companies deliver smarter, more predictable, data-driven interactions across the value chain.

Increase customer loyalty with tactics to drive personalisation and growth.

Increase customer loyalty with tactics to drive personalisation and growth.

  • Marketing Cloud: Gain valuable, aggregated insights about customer behaviour and buying patterns. Data-driven customer engagement, targeted campaigns and automated journeys help suppliers boost customer re-engagement and loyalty.
  • Sales Cloud: Act on customer insights to drive re-engagement. Relationship management tools connect disparate systems, workflows and data sources to create seamless, personalised experiences for customers.
  • Service Cloud: Extend customer relationships with omnichannel service that provides personalised second tier support to B2C customers who use your apps. Offer more holistic service that delivers desired business outcomes of B2B industrial consumers of synthetics, lubricants, fertilisers and other products.
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Manage partner and stakeholder relationships across distribution channels.

Manage partner and stakeholder relationships across distribution channels.

  • Experience Cloud: Community portals let you manage the growing ecosystem of energy service providers and stakeholders. Then align suppliers around your customer and build coherent customer journeys on a powerful digital experience platform.
  • Sales Cloud Partner Relationship Management: Get distribution partners up to speed fast with tailored learning paths. Track channel ROI and partner performance in real time to optimise your business. Quickly launch new digital experiences for partners with prebuilt templates.
  • MuleSoft: Instantly connect a growing list of energy applications and data with speed and scale.
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Raise plant efficiency and wrench time and lower maintenance costs and downtime.

  • Asset Service Management: Use real-time sensor data to track asset performance and wear and make proactive care plans that preserve asset lifecycles and improve equipment effectiveness. For instance, you can schedule service if a unit's operating temperature trends above safe limits — thus boosting availability and avoiding downtime.
  • Smart, Automated Flows for Energy Companies: Workflows and mobile flow templates built for energy companies enable technicians and field service personnel to operate more effectively — and safely — with pre-populated asset details and simple clear steps for common field use-cases.
  • Work Order Management: Create, assign, execute and close work orders seamlessly from any device. Streamline processes while maintaining safety standards through electronic permit to work handling. Give operators and maintenance technicians real-time task visibility to avoid downtime and swiftly resolve issues.
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Complete your energy solution with products from the Customer 360.

Field Service

Streamline field operations. Train a new energy workforce to improve on-site safety and efficiency.

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Einstein 1 and Data Cloud

Get AI insight from diverse data sources and automate workflows across your Salesforce applications.

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MuleSoft

Instantly connect a growing list of energy and utility applications and data with speed and scale.

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Tableau

Transform energy and customer data into actionable insights and processes.

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Revenue Cloud Configure Price Quote (CPQ) and Product Catatalogues

Customise catalogues of new, non-commodity products and services on the world's leading CPQ

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Get in touch today and our experts will guide you through the process

Build the perfect oil and gas solution with our help.

Get in touch today and our experts will guide you through the process, step by step:

  • Choose the right Salesforce products and editions
  • Add products/features needed, if not already included
  • Customise the final result with apps, services, support
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Get the most out of oil and gas solutions with industry-savvy partners and experts.

  

Diabsolut
Lemur
Slalom
Youreka

Stay on top of transition with the latest energy trends and insights.

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Ready to take the next step with Energy & Utilities Cloud?

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Start building on Energy & Utilities Cloud for free with one of our trial environments, custom configured to suit your needs.

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Oil and Gas Downstream FAQs

Cloud-based downstream oil and gas software helps companies improve stakeholder and supplier relationships and optimise refining and distribution operations. Its data analytics, AI and a user-friendly dashboard allows companies to efficiently manage their entire business pipeline.

Downstream oil and gas companies are using CRM to manage a growing ecosystem of suppliers, partners and communities. Analytics, integrations and AI help downstream oil and gas companies to make smart operational decisions and deliver more predictable interactions, from refinery to distribution.

You can use downstream oil and gas software to offer more transparency to partners and stakeholders, grow engagement in their distribution channels and create customer loyalty. They can also see the full picture of operations by connecting a proliferation of IT applications and data onto one view.

First, define your business needs. Salesforce has downstream oil and gas analytics solutions for partner relationship management, community portals, sales, service, AI and analytics. Look for an ROI, improved worker productivity and efficiencies and a base for future AI and data-driven operations.