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Reduce service cost by driving agent productivity at scale with AI
Watch this recording where we discussed Einstein GPT - Salesforce’s approach to Generative AI for CRM.
We deep dived into Einstein GPT for Service and it’s impact for the Contact Centre from efficiency gains to hyper-personalised customer experiences.
Together, during this session, we covered:
- Why AI is top of mind?
- Salesforce's approach to AI
- An intro and overview to Einstein GPT for Service
- Showcasing a GPT Vision Slide
- A demo showcasing Generative Replies, Case Summarisation and Knowledge Creation using Einstein GPT for Service
Access the webinar now.
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