95% of senior insurance executives surveyed agreed the point of claim is where insurers have the greatest opportunity to win loyalty, but also the greatest risk of losing it.
This infographic was produced by Insurance Innovators in partnership with Smart Communications and Salesforce.
Our respondents envision a future in which hyper-personalisation can help unlock new opportunities to improve customer satisfaction and retention.
Download the infographic to discover how insurers can make the claims process a selling point rather than a pain point, when it comes to customer experience.
