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Service Cloud customers saw a 125% ROI.
Read the commissioned Forrester Consulting TEI study to learn how.
Read the study and see how Service Cloud increased customers’ ROI with a seamless agent experience. Customers were able to:
Move up to 50% of cases to lower-cost digital channels
Improve agent retention by 40%
Reduce onboarding times by 30%
Questions? Call us at (+44) 800 086 8530
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Read the study
* Source: Salesforce Customer Success Metrics Survey, conducted 2015–2017 among 7,000+ customers randomly selected. Response sizes per question vary.