In an era where trust and efficiency are critical in public services, Thames Valley Police and Hampshire & Isle of Wight Constabulary took a significant step to modernise how victims report crimes and track their cases. By leveraging the Salesforce Platform, they built a self-service victim support portal that enhances engagement, improves response times, and streamlines case management.
This how-to guide walks you through their journey, offering valuable insights and practical steps that any organisation can apply to improve service delivery, empower staff, and harness data-driven decision-making.
Questions? Talk to an expert: (+44) 800 086 8530.