AI for All: Salesforce Provides Free AI Training, Dedicates Office Space to Help Anyone Succeed in an AI World

Salesforce will offer free hands-on AI courses and certifications through 2025, a more than $50 million investment in training people for the jobs of tomorrow

The company will open a pop-up AI Center at its headquarters with plans to roll out AI training spaces in its offices around the world for communities and employees

SAN FRANCISCO — September 18, 2024 – Salesforce (NYSE: CRM), the #1 AI CRM, today announced plans to expand access to skilling opportunities with free AI training for anyone. The company will offer its premium AI courses and AI certifications free of charge and available to anyone through its free online learning platform, Trailhead, through the end of 2025. To support these efforts, Salesforce will open new spaces at its San Francisco headquarters, including a pop-up AI Center for in-person community AI training courses and a dedicated floor for employees to skill up on AI tools and agents. Salesforce’s new offerings represent a more than $50 million investment in helping skill up the workforce and address a growing AI skills gap. 

Executive urgency to incorporate AI tools into business operations has increased seven times over the past six months and is now a top concern, above inflation or the broader economy, according to Slack research. But the same research shows that more than two-thirds of workers have yet to use the technology at work — and only 15% of workers strongly agree that they have the education and training necessary to use AI effectively. 

The advent of AI and agents represents the biggest technological shift of our generation, and will radically change how people work.”

Brian Millham, President and Chief Operating Officer at Salesforce

“The advent of AI and agents represents the biggest technological shift of our generation, and will radically change how people work,” said Brian Millham, President and Chief Operating Officer at Salesforce. “We need to ensure everyone is equipped with the skills they need to succeed in this new AI world.”

Expanding access to AI training 

Salesforce has already helped hundreds of thousands of professionals develop technical skills through premium instructor-led training and resume-worthy certifications, and hopes to reach 100,000 more learners through these new offerings and help every Trailblazer become an Agentblazer. 

In addition to the premium content, Trailhead recently expanded its free online courses to offer AI-specific skills training, including AI fundamentals, ethical AI use, prompting, and more. Since June 2023, employees, jobseekers, and learners have earned more than 2.6 million AI and data badges to unlock critical skills. 

Creating spaces to reskill workers with hands-on AI training

Salesforce has begun providing AI training spaces in its offices around the world. In June, the company opened its first AI Center in London, and will unveil a new pop-up AI Center at its headquarters in San Francisco in 2025, with plans to roll out additional training centers in key hubs around the world like Chicago, Tokyo, and Sydney. These physical spaces will host in-person courses offered through Trailhead, as well as bring together industry experts, partners, and customers to advance AI innovation and offer urgent upskilling opportunities.

Upskilling a 72,000-person workforce using trusted AI

Salesforce is helping upskill its 72,000 employees by introducing global quarterly AI learning days to give employees hands-on time with the latest AI innovations, including Agentforce, which equips employees with autonomous AI-powered agents that handle day-to-day tasks in service, sales, marketing, and commerce, improving efficiency and customer satisfaction. And, the company will dedicate a floor in its headquarters in San Francisco, called the AI Knowledge Center, to create immersive learning experiences for employees around the world. 

To date, the company has rolled out more than 100 AI-powered tools and technologies to help its global workforce use AI to focus on more meaningful work. Employees today use Trailhead to understand how to use AI and agents in their jobs, with nearly 40% of the 2.6 million AI and data badges earned on Trailhead belonging to Salesforce employees. And, as customer zero for its own products, Salesforce has thousands of employees using trusted Agentforce Agents to automate repetitive tasks and work smarter and faster. Since the launch of Slack AI — which uses a conversational interface to find answers, summarize information, and spark ideas – Salesforce employees have saved nearly 3 million work hours over the last six months.

“As with other technological revolutions, AI will transform the way we work, creating new jobs and opportunities – it already has. It’s our responsibility as employers to provide training opportunities to ensure the workforce has the skills needed to succeed in those roles,” said Nathalie Scardino, President and Chief People Officer at Salesforce. “Salesforce has always been a platform for change, and grounded in our values, we’re bringing the full power of Salesforce – from our technology to our spaces to our people – to bring everyone along.”

More information: 

• Learn more about Agentforce 
• Learn more about Agentforce Launchpad
• Learn more about Salesforce AI Centers 
• Learn more about Salesforce’s commitment to education
• Learn more about Trailhead