INTRODUCING EXPERIENCE CLOUD

Deliver customer-first digital experiences — from anywhere — on the world's #1 CRM.

Build connected websites, portals, and applications. Fast.

What is experience cloud?

Interact with your customers across channels with Experience Cloud.

Create customer-first digital experiences.

Engage any audience fast with interactive sites, apps, and portals — all tailored to your industry and powered by the world's #1 CRM.

Build stronger relationships with a single source of truth.

With all your data in one place, you can deliver personalised content fast. Make it easy for customers to access their data and take action.

Evolve on a fast, flexible, trusted platform.

Launch and adapt experiences quickly using clicks or code. Scale with a broad ecosystem of easy-to-use tools, powerful AI, and world-class apps.

Featured

Maximise your return on experience.

Go to market fast with personalised digital experiences that are streamlined across channels.

Build and launch your experience with just clicks.

What kind of experience do you want to create?

Customer Service

Help customers find answers themselves, on their own terms and time frame. Whether you need a knowledge base, a self-service portal, or a forum, we’ve got you covered.

Account Portal

Give users a responsive portal where they can access articles, update their accounts, and create and manage cases and claims.

Partner Central

Create a complete channel management solution for you and your partners with a dynamic PRM site.

Build Your Own

Go beyond our prebuilt solutions and create something for your unique business needs with Experience Builder.

Snapshots of webpages created by Communities customers.

Build and launch your experience with just clicks.

Choose a template that suits your needs.

Pick a theme to customise with your brand.

Add components and content.

Connect data and processes.

Launch your site.

What kind of experience do you want to create?

Customer Service

Help customers find answers themselves, on their own terms and time frame, with self-service portals and forums.

Account Portal

Give users a responsive portal where they can access articles, update their accounts, and create and manage cases and claims.

Partner Central

Create a complete channel management solution for you and your partners with a dynamic PRM site.

Build Your Own

Go beyond our prebuilt solutions and create something for your unique business needs with the Lightning Community Builder.

Find solutions for every industry need with expert help from our partners.

Our library of industry-specific Lightning Bolts contains templates, process flows, apps, and components built to solve every unique issue.

Patient Engagement

Retail and Franchise Communications

Source to pay

Explore more lightning bolts on AppExchange

An animated demonstrates how, with just a few clicks, you can update themes and appearance to cater to different audiences.

Themes

Easily brand your experience.

Start with prebuilt themes and add your own branding, or fully customise every pixel. Transform data into contextual content with Salesforce Content Management System.

An animated device demonstrates how, with just a few clicks, you can update themes and appearances to cater to different audiences.

Features

Seamlessly connect your experience with your customer data.

Integrate data from any source.

Pull in data from Salesforce, third-party, or legacy sources. Easily link it to Experience Cloud functions like leads, opportunities, cases, campaigns, and custom objects.

Build personalised experiences.

Tailor experiences for each user type using CRM data to define audiences and target users with personalised content.

Design for every device.

All digital experiences are 100% mobile optimised and fully responsive for an easy-to-use interface wherever you go.

Increase onsite engagement.

Recognise your most active members with custom profile badges. Enable members to endorse each other for specific skills and expertise.

Track and optimise your site.

Measure, analyse, and optimise your experience with customisable Lightning dashboards in the Experience Workspace.

Keep answers organised and accessible.

Access all information with autogenerated topic pages. Collect discussions, files, groups, and experts into a single page.

Join other businesses bringing their brands to life with Experience Cloud.

Training and Support

Set up, launch, and improve your space. Find more help if you need it.

With online, self-service training from Trailhead, your admins and managers will have all the tools they need to get started.

Explore free, online learning on Trailhead, the easy way to learn Salesforce.

Learn for free.

Explore free, online learning on Trailhead, the easy way to learn Salesforce. And get in-person classes and support.

Learn for free on Trailhead

Meet and engage our knowledge base of experts and customers in the Salesforce Success Community.

Ask the experts.

Meet and engage our knowledge base of experts and customers in the Salesforce Success Community.

Explore our community

Questions? We’ll put you on the right path.

Ask about Salesforce products, pricing, implementation, or anything else. Our highly trained reps are standing by, ready to help.

Or call 0800 0921223 (Freephone)

Experience Cloud

Salesforce's digital experience platform (DXP) is built on the Customer 360. Experience Cloud helps you deliver connected digital experiences — fast. Reinvent the customer experience, engage more customers, and accelerate growth across any industry with data-driven sites, portals, and mobile applications.

Partner Relationship Management Solution: Deliver the same tools that makes your internal team successful to your partners.

Salesforce CRM: Salesforce offers a wide variety of CRM categories and systems to meet your business needs at a cost that is scalable to fit any business.

Finding the Right Collaboration Tools: Collaboration tools connect customers, partners, and employees directly to the information, apps, and experts they need.

Personalisation Solution: Match individuals needs and interests with Salesforce personalised business integration software.

Experience Builder: Empower anyone in your organisation to build digital experiences with a point-and-click builder, drag-and-drop components, and out-of-the-box pages, templates, and content.

Email Marketing Solution: Use data from every department to build smarter email — from basic marketing campaigns to sophisticated 1-to-1 messages.

Files Sync and Share: Quickly find what you‘re looking for from anywhere, on any device. Share and collaborate on files, publish the best and most relevant content, and track it all in real time.

Customer Service Management Solution: Empower companies to manage all customer information and conversations in the cloud.

Business Integration Solution: Create and escalate support cases, update opportunities and qualify leads, and collaborate on and share files. Infuse communities with data from any system, anywhere.

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