RESOURCE CENTER

Connecting with Patients for More Customised Care

Gain greater insight into patient needs and enable more personalised care and communications.

Consumer expectations have changed dramatically. They demand personalised, omnichannel conversations with brands, and it’s up to you to meet these expectations. Find out how Piedmont doubled their conversion rates for specialist patient referrals to 50% by partnering with Salesforce on a patient engagement platform.

Plus, learn how the right technology can let you:

Connect different departments and data sources
Use data to create a comprehensive view of each patient
Personalise communications and care based on the whole person

Bringing all incentive data into your CRM is a game changer.

The Salesforce Advantage

Salesforce has the tools to support you in each of these areas.

Our commerce solutions can help OEMs digital aftermarket parts storefronts parts storefronts that enable seamless self-service purchasing experiences for dealers and end-customers.

Our service, field service, analytics and AI solutions can help you build a data and customer service infrastructure that drives strong service-based business models.

Our Accelerate Channel Management solution can help you build stronger working relationships with channel partners. You’ll find tools for recruiting and onboarding, co-marketing, sales collaboration, business forecasting, training, and more. In addition, with our new Channel Incentive Management Solution, you can leverage both rebates and loyalty programs to drive channel engagement and improve channel performance.