Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer story
Secret Escapes will deliver fast, 24/7 support with Agentforce.
Autonomous agents will deliver on-demand support for travelers — with a personalized touch.
Customer story
Capita scales high-volume recruitment with Gen AI and Agentforce.
Agentforce will help Capita transform high-volume recruiting and launch a new business line.
Customer Success with Data Cloud
Customer Story
Simplyhealth cuts email response times by up to 90% to transform customer support.
Generative AI creates email replies for FAQs to give agents more time for complex work.
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalise experiences for 83 million passengers every year.
Customer Story
Northern Trains builds stronger relationships with 1M+ passengers
Learn how Northern Trains halves the time to productivity and drives revenue growth with AI and automation.
Customer success with Salesforce Platform
Customer Story
bp boosts service agent productivity with Einstein chat summaries.
bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story
John Lewis builds trusted relationships with data and AI.
Learn how John Lewis put customers first by centralising its data.
Customer Story
Two U.K. police forces transform victim support for 5 million citizens.
Thames Valley Police and Hampshire & Isle of Wight Constabulary personalise digital support.
Explore all our customer stories.
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Customer Story
LV= provides insurance from the heart with Salesforce
Find out how personalised journeys, digital forms, and online communities help enrich the customer and broker experience
Customer Story
PensionBee: Making Saving Simple
PensionBee is revolutionising the pensions industry with a modern, mobile-based experience that enables people to combine different pension pots into a single online plan.
Customer Story
Personalising the customer experience, with Salesforce - Salesforce
Sales Cloud, Marketing Cloud, and Einstein help Bayer’s Consumer Health division to drive ‘Data-Powered Sales’ through highly personalised digital touchpoints.
Customer Story
John Lewis builds trusted relationships with data and AI. - Salesforce
Learn how John Lewis put customers first by centralising its data.
Customer Story
Vindis Group takes Automotive Cloud for a test drive - Salesforce<
Vindis Group combines Driver 360 and Vehicle 360 to create outstanding customer experiences.
Customer Story
Santander UK helps more SMEs achieve their international trade ambitions with Salesforce.
Bank provides businesses with personalised recommendations for expanding into new markets and making new connections with a pioneering digital platform.
Customer Story
DPD delivers more parcels and collects more smiles with Salesforce - Salesforce
Learn how the parcel company has achieved greater efficiency, agility, and sustainability
Customer Story
Currys’ omnichannel experience wows customers with Salesforce
Find out how the UK’s electrical retailer of choice took omnichannel to the next level
Customer Story
Bionic boosts small business support with always-on help with Agentforce.
AI agents handle first customer contact so reps have more time for 1:1 support.
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalise experiences for 83 million passengers every year.
Customer Story
Capita scales high-volume recruitment with Gen AI and Agentforce.
Learn how Capita will improve candidate engagement and streamline the hiring and recruitment process with Agentforce.
Customer Story
Connected member data helps Quintessentially personalise every interaction
Connected member data helps Quintessentially personalise every interaction and boost member satisfaction.
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