RESOURCE CENTER

BROWSE BY CATEGORY
 
 

Connected Shoppers Report

We surveyed 2,400 shoppers and 1,125 retail leaders to learn about the consumer shopping trends shaping the industry.


Discover:

  • How digital experiences and tools are changing brick-and-mortar shopping
  • How retailers plan to use data to engage shoppers
  • Why customer service is the unsung hero of loyalty

Want a sneak peek? Check out some key insights in the interactive dashboards below.

 

Read the Connected Shoppers Report. Fill out the form to download now.

Enter your first name
Enter your last name
Enter your title
Enter a valid email address
Enter your company name
Select the number of employees
Enter a valid phone number
Select your country
Agree to all disclosures below.
By registering, you confirm that you agree to the processing of your personal data by Salesforce as described in the Privacy Statement.
This field is required.

Retailers focus on loyalty in a highly competitive environment.

With acquisition costs and competition rising, retailers see opportunities to retain shoppers through customer service, ecommerce, and personalisation.

 
 
Note: Filter selections with sample sizes below 25 will not be shown.
Note: Ties will occur when the count of responses is equal for different challenges or opportunities.

Consumer shopping transactions trend toward digital channels.

While consumers lean into online shopping over the next two years, stores remain a critical component.

 
 
Note: Filter selections with sample sizes below 25 will not be shown.

Retailers seek to improve shopper experiences by unifying data.

Retailers are adopting unified engagement platforms to operationalise data so they can create personalised, seamless experiences.

 
 
Note: Filter selections with sample sizes below 25 will not be shown.
 
 
 
A logo reading "Dashboards powered by Tableau"
 
 
 

More Resources

 
 
Create customer loyalty that lasts all year.

Guide

Create customer loyalty that lasts all year.

The 2023 Holiday Guide for Retailers
Build loyalty with capabilities built into your CRM.

Overview

Build loyalty with capabilities built into your CRM.

Loyalty Management
See how Commerce Cloud can lower costs and raise revenue.

Event

You’re invited to World Tour London

Register Now
 
 
 

Do you have questions? We help you on your way.

Ask about our products, prices, implementation or anything else. Our experts are ready for you.

Contact

Questions? Call us at (+44) 800 086 8530.

 
Do you have questions? We help you on your way.