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The Customer Success Group provides customers with the tools and expert guidance to get the most out of Salesforce. Our consultants, experts, specialists and tools set you up with personalised advice and best practices at every stage of your journey. No matter your ambitions, we’re here to help you achieve them.

If you’re a Salesforce customer, you already have our Standard Plan — always-on tools and resources to guide your own learning. If you’d like more one-on-one support, we recommend starting with our Premier Plan. With it, you get enhanced 24/7 product support, training resources and expert advice — all the things that help your people adopt Salesforce quickly, succeed and boost ROI. Your Premier Plan also opens up access to the rest of the Customer Success portfolio, from Expert Coaching Sessions to engagements. The Customer Success Group also has Advisory Services Salesforce-certified industry masters who have deep knowledge and expertise across specific disciplines. Together, you can take on big-picture goals that put your customers at the centre of your business. To fully explore your options and find which services are right for you, talk to the Salesforce expert who knows your business best: your Account Executive or Success Manager.  

No matter what you want to achieve, our expert guidance and services can help you get there, at every stage of your Salesforce journey. One hundred per cent of our customers want full adoption by their teams and fast ROI, so we recommend Premier Success Plans and Expert Coaching Sessions to everyone. Beyond that, your ambitions and needs get more unique and individual — and so are our services.

We’re 100% dedicated to your success with Salesforce, no matter how you define success. Do you want to help your team adopt Salesforce and achieve specific goals quickly? We can help. Do you need strategic or technical advice or always-on defence to protect your customer relationships? We can help here, too. Do you have a complex business and need world-class experts to help plan and deliver your total transformation with Salesforce? We can help you do this and so much more. That’s what we do. That’s why we’re here.

One of the results we're most proud of is our customer satisfaction rating. We're consistently rated within the 90th percentile by our customers. Also, many of our services have success metrics built into the deliverables, so you can directly see how the Customer Success Group affects your own business.