Speed up processes and raise productivity levels with Salesforce.
Attract profitable clients.
Use our client management software to reach new prospective clients and provide an integrated customer journey for them to engage with your services.
Improve collaboration and automation.
Bring together teams and automate time-consuming back-office tasks to ensure all your staff are focused on what matters — pleasing clients.
Increase client loyalty.
Improve retention with live insights, ensuring consistent service. Deliver digital transformation in the built environment industry with a single view of the latest client data.
Salesforce: your single source of truth.
Salesforce is a customer and client relationship management (CRM) system that unites companies and customers. In the built environment industry, it gives real estate agents, construction companies, and property and facilities management firms a 360-degree view of each client. Businesses can further innovation and digital transformation with Salesforce and its integrated data analytics solutions.
“It’s great to see our investment in Salesforce producing such fantastic returns — well ahead of business case projections.”
Paul Glibbery
CIO
Grainger plc
Grainger plc
"When I started this journey with Salesforce five years ago, we were a £16 million company. By the end of next year we will be at £100 million."
Yan Simpson
Head of Group IT
Just Ask Estate Services
Just Ask Estate Services
Frequently Asked Questions.
What are the types of built environment?
The built environment industry comprises of businesses focusing on infrastructure, such as buildings, roads, and other urban spaces.
At Salesforce, we break down the built environment industry into three main types: real estate, property and facilities management, and construction.
What does CRM stand for in construction?
CRM usually stands for customer relationship management. But in construction and the built environment, it's client relationship management. A CRM gives businesses a single view of customer and client data. Salesforce's integrated solution also helps service contractors access this view.
Do real estate agents use CRM?
Built environment businesses — including real estate agents — use CRM software to collect, organise, and view client data across the entire journey. Agents can use data to deliver excellent real estate customer experiences and encourage loyalty and repeat business.
The latest resources for built environment.
Episode
Learn how the UK's largest listed residential landlord Grainger is building a stronger future.
E-Book
Start your transformation with our construction, real estate, and facilities management guide.
