Automation

When you put tedious, repetitive tasks on cruise control, employees are freed up for ideas and problem solving.

Featured Voices

seelei.lee@salesforce.com

Service is in a state of flux, bringing both new challenges and opportunities for service organisations in Singapore. Today’s customers demand fast, consistent, and personalised interactions at every touchpoint. Discover key insights from the latest State of Service Report to help your organisation rise to the occasion.

What Can and Can’t Be Automated in Customer Service?

Salesforce Staff

Service is in a state of flux, bringing both new challenges and opportunities for service organisations in the Philippines. Today’s customers demand fast, consistent, and personalised interactions at every touchpoint. Discover key insights from the latest State of Service Report to help your organisation rise to the occasion.

Salesforce Staff

Service is in a state of flux, bringing both new challenges and opportunities for service organisations in Indonesia. Today’s customers demand fast, consistent, and personalised interactions at every touchpoint. Discover key insights from the latest State of Service Report to help your organisation rise to the occasion.

Salesforce Staff

Ready to take the excitement and innovation from World Tour Essentials Singapore to your organisation? Here’s a list of resources to keep you on your generative AI and CRM journey, so you can prepare your sales, service, marketing, commerce and more for the future of AI.

Vanessa Ng

How to learn what you need to know to personalise every customer interaction with Data Cloud, Einstein 1, and the #1 CRM.

Editors' Picks

Kristie Poon

Understanding how AI for small business can improve your operations and customer experience doesn’t have to be hard.

person working at a desk with a tablet computer surrounded by jars and shelves of herbs and tinctures

Keara Cho

Which marketing tools should your small and growing business lean on for lead generation, conversion and more? These five are the pillars of any marketing strategy on a budget.