Insights from 2,000+ business owners and leaders worldwide
Technology is rapidly changing, and SMBs need to stay on top of what's new. Learn about:
- Top technologies for attracting new customers.
- Which technologies are most likely to be used by growing businesses.
- How SMBs are using or planning to use AI.
Small and medium businesses have a lot to consider when allocating their technology budgets. Learn more about:
- Challenges to SMBs when adopting new technologies.
- Obstacles to meeting customer expectations.
- The benefits of adopting a CRM system.
Every SMB leader has a unique story. Learn more about how age and gender influence these stories:
- Reasons for starting a business.
- Top characteristics for running a successful company.
- Challenges for growth over the next two year.
High-performing service teams are:
31%
SAY CRM IS THE TOP PRIORITY OF THEIR TECHNOLOGY BUDGET
60%
OF SMB LEADERS SEEK TO GROW THEIR BUSINESS
23%
SAY SALES IS THE MOST CRUCIAL ROLE TO SUCCESS
43%
SAY SOCIAL MEDIA IS THE TOP TACTIC TO ATTRACT NEW CUSTOMERS