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Featured Article
What do today's customers expect and want? How might we better organise our resources to more closely match their needs, exceed them where possible, and win long-term loyalty? These are by no means new questions for business leaders, of course. But the are being asked with a new sense of urgency in boardrooms around the world.
Harvard Business Review Analytic Services
It's a new world for companies, more competitive than ever before. The sense of urgency to change or to lose both margins and market share, has never been greater. A decisive factor will be a company's ability to achieve a digital transformation of customer experience.
Harvard Business Review
The connected customer relationship and connected deliver mode can disrupt markets.
"If you think about the idea of disruption, it usually doesn't come from a company that uses the same type of connection architecture as you do. Disruption usually comes from somebody who is playing a different game."
-Christian Terwiesch, The Wharton School, University of Pennsylvania
"If you think about the idea of disruption, it usually doesn't come from a company that uses the same type of connection architecture as you do. Disruption usually comes from somebody who is playing a different game."
-Christian Terwiesch, The Wharton School, University of Pennsylvania
CIO Whitepaper
In today's Digital Age, companies that listen to their customers, are adept at solving those customer pain points, and deliver relevant and immersive experiences here have the advantage. With customer-centricity rising to the top of the CEO agenda, the CIO is well positioned to lead the charge.
CFO webinar
Embracing customer-centricity can be a game-changer in terms of achieving business results; however, business model transformation is complex. Watch this webinar to hear from CFOs on how they’ve applied customer-centric concepts at their organizations.
The Washington Post By WP BrandStudio
To stay competitive, companies need to create a virtuous loop between sales and service—and break out of the habit of business as usual. How does a company’s leadership make the difficult decision to adapt when core elements of the business need to change?
Harvard Business Review Analytic Services
There is broad agreement in the executive and management ranks that customer experience is a key competitive differentiator today. However a mere 15% of business leaders rated their customer service strategy and approach as very effective, while just over half (53%) said the approached is somewhat effective.
Salesforce
Market disruption is accentuating the essential role CIOs can play helping their organization manage through new market demands, business priorities, and business models. Our research comprises in-depth interviews with more than 40 senior decision makers to discuss the approaches these leaders are taking to transform themselves as they manage through the changes around them. What will it take for you to open the door to the opportunity it represents for your career in terms of leaving a legacy or becoming a CEO?
Salesforce
For businesses of any size to succeed today, leadership must be laser-focused on transforming the customer’s experience for the better. In this playbook, we’ll evaluate the tradeoffs and advantages of different approaches to investing in software that helps you sell and service customers for a superior customer journey that scales.
Featured Article
Integrated Transformation: How Rising Customer Expectations Are Turning Companies Outside-in
What do today's customers expect and want? How might we better organise our resources to more closely match their needs, exceed them where possible, and win long-term loyalty? These are by no means new questions for business leaders, of course. But the are being asked with a new sense of urgency in boardrooms around the world.
Engaging the C-Suite with Customer ExperienceIt's a new world for companies, more competitive than ever before. The sense of urgency to change or to lose both margins and market share, has never been greater. A decisive factor will be a company's ability to achieve a digital transformation of customer experience.
READ MORE >
Webinar: How to Develop and Compete on Connected StrategiesThe connected customer relationship and connected deliver mode can disrupt markets.
READ MORE >
Age of the Customer Centric CIOIn today's Digital Age, companies that listen to their customers, are adept at solving those customer pain points, and deliver relevant and immersive experiences here have the advantage. With customer-centricity rising to the top of the CEO agenda, the CIO is well positioned to lead the charge.
READ MORE >
Becoming a Customer-Centric CFO in the Digital AgeEmbracing customer-centricity can be a game-changer in terms of achieving business results; however, business model transformation is complex. Watch this webinar to hear from CFOs on how they’ve applied customer-centric concepts at their organizations.
READ MORE >
Are silos stalling innovation at your company? Here’s how to solve the problem.To stay competitive, companies need to create a virtuous loop between sales and service—and break out of the habit of business as usual. How does a company’s leadership make the difficult decision to adapt when core elements of the business need to change?
READ MORE >
Closing the Customer Experience Gap How IT and Business Can Partner to Transform Customer ExperiencesThere is broad agreement in the executive and management ranks that customer experience is a key competitive differentiator today. However a mere 15% of business leaders rated their customer service strategy and approach as very effective, while just over half (53%) said the approached is somewhat effective.
READ MORE >
CIOs are the C-suite's Indispensable Instruments of ChangeMarket disruption is accentuating the essential role CIOs can play helping their organization manage through new market demands, business priorities, and business models. Our research comprises in-depth interviews with more than 40 senior decision makers to discuss the approaches these leaders are taking to transform themselves as they manage through the changes around them.
READ MORE >
Connect Sales & Service Around the CustomerFor businesses of any size to succeed today, leadership must be laser-focused on transforming the customer’s experience for the better. In this playbook, we’ll evaluate the tradeoffs and advantages of different approaches to investing in software that helps you sell and service customers for a superior customer journey that scales.
READ MORE >
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