Service Cloud Pricing
Starter
Professional
Enterprise
Unlimited
Starter
Starter
(billed annually)
Professional
Professional
Enterprise
Enterprise
(billed annually)
Starter
Professional
Enterprise
Unlimited
Starter
Starter
(billed annually)
Chatter
Salesforce Mobile App
Files
Topics and Recommendations
Case auto-assignment
Web and email case capture
Case email auto-response
Case escalation rules and queues
Lead-contact account management
1 custom app per org Service Console app
Knowledge (read-only)
Omni-channel routing (basic)
Omni-channel Supervisor
Knowledge (read-write)
CTI integration
Phone (only available in US and Canada)
Limited functionality Snap-Ins for Live Agent chat
Limited functionality Facebook Messenger
Next Best Action****
Community Starter
Customisable reports and dashboards
Opportunity tracking
Task Management, Activity feed
Next Best Action****
Email integration with Outlook
Google Apps integration
Custom profiles and page layouts
Lightning App Builder
AppExchange app integration
Email templates
Data Storage per user
File Storage per user
5 processes & 5 flows per org Lightning Flow Automation (Flow + Process Builder)
Professional
Professional
(billed annually)
Chatter
Salesforce Mobile App
Files
Topics and Recommendations
Case auto-assignment
Web and email case capture
Case email auto-response
Case escalation rules and queues
Lead-contact account management
1 custom app per org Service Console app
Knowledge (read-only)
Omni-channel routing (basic)
Omni-channel Supervisor
Additional €75 /user/month Knowledge (read-write)
Case Milestone Tracker
CTI integration
Orders management
Service contracts and entitlements
Next Best Action****
Work order management
Asset management and product tracking
Customisable reports and dashboards
Opportunity tracking
Task Management, Activity feed
Next Best Action****
Email integration with Outlook
Google Apps integration
Additional €25 /user/month Web Services API
Custom profiles and page layouts
Lightning App Builder
AppExchange app integration
Email templates
Data Storage per user
File Storage per user
5 processes & 5 flows per org Lightning Flow Automation (Flow + Process Builder)
Unlimited custom applications
Developer Sandbox
Available for purchase Developer Pro Sandbox
2 roles per org Roles and Permissions
3 types per object Record types (per object)
Enterprise
Enterprise
(billed annually)
Chatter
Salesforce Mobile App
Files
Topics and Recommendations
Case auto-assignment
Web and email case capture
Case email auto-response
Case escalation rules and queues
Lead-contact account management
Service Console app
Knowledge (read-only)
Omni-channel routing (basic)
Omni-channel Supervisor
Additional €75 /user/month Knowledge (read-write)
Case Milestone Tracker
CTI integration
Orders management
Service contracts and entitlements
Advanced case management
Additional €75 /user/month Snap-Ins for Live Agent chat
Additional €75 /user/month Facebook Messenger
Next Best Action****
Community Starter
Work order management
Asset management and product tracking
Customisable reports and dashboards
Advanced reporting features
Opportunity tracking
Task Management, Activity feed
Next Best Action****
Offline access
Email integration with Outlook
Google Apps integration
Web Services API
Custom profiles and page layouts
Lightning App Builder
AppExchange app integration
Email templates
Data Storage per user
File Storage per user
Unlimited Lightning Flow Automation (Flow + Process Builder)
Unlimited custom applications
Developer Sandbox
Available for purchase Developer Pro Sandbox
Roles and Permissions
Record types (per object)
Available for purchase Full Sandbox
1 Partial Sandbox included per org Partial Sandbox
Salesforce Identity
Workflow and approval
Unlimited
Unlimited
(billed annually)
Chatter
Salesforce Mobile App
Files
Topics and Recommendations
Case auto-assignment
Web and email case capture
Case email auto-response
Case escalation rules and queues
Lead-contact account management
Service Console app
Knowledge (read-only)
Omni-channel routing (basic)
Omni-channel Supervisor
Knowledge (read-write)
Case Milestone Tracker
CTI integration
Orders management
Service contracts and entitlements
Advanced case management
Snap-Ins for Live Agent chat
Additional €75 /user/month Facebook Messenger
Next Best Action****
Community Starter
Work order management
Asset management and product tracking
Customisable reports and dashboards
Advanced reporting features
Opportunity tracking
Task Management, Activity feed
Next Best Action****
Offline access
Email integration with Outlook
Google Apps integration
Web Services API
Custom profiles and page layouts
Lightning App Builder
AppExchange app integration
Email templates
Data Storage per user
File Storage per user
Unlimited Lightning Flow Automation (Flow + Process Builder)
Unlimited custom applications
Developer Sandbox
Developer Pro Sandbox
Roles and Permissions
Record types (per object)
1 Full Sandbox included per org Full Sandbox
1 Partial Sandbox included per org Partial Sandbox
Salesforce Identity
Workflow and approval
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Service Cloud Pricing FAQ
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