Here are the major small business trends from 2500+ leaders worldwide:
1. Communities and Governments Step Up
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Sixty-seven percent of SMB leaders say community support has been important to their company’s survival.
2. Customer and Employee Engagement Take Priority
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Seventy-one percent of SMBs say their customers expect online transactions and nearly the same proportion have an ecommerce presence.
3. SMBs Embrace the Digital-First World
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More than half of growing SMBs accelerated investments in sales and customer service technology over the past year.
4. SMBs Foresee Long-Term Changes
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