Meet your customers where they are.
Support your customers at scale across every digital touchpoint.
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Deliver faster, personalized customer support at scale. Anytime. Anywhere. On any channel.
Empower customers to self serve.
- Take the burden off your service agents. Quickly build a portal, help center, or community so your customers can find answers fast and resolve requests on their own and at their convenience.
Support customers on their preferred digital channels.
- Customers shouldn't have to jump through hoops to reach your company. Make sure they can contact you the way they want over the channels they use most in their everyday life.
Enhance and scale support with AI and automation.
- Easily add AI-powered bots to your chat and messaging channels to automate routine customer requests. For more complex issues, use the chatbot to collect case details before seamlessly routing them to the right agent.
“By adding chat and self-service options, customers, dashers, and merchants can seek support where and how they want it.”