84% of US business leaders feel AI agents could make data more accessible
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Artificial Intelligence
39% of shoppers have used AI to discover new products
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Top Factors That Increase Shoppers’ Trust in AI Agents
- Data privacy and security protections
- Ability to easily turn it off/on
- Require approval before any purchase
- Transparency over how data is used
- Available human customer service backup
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84% of retailers currently use AI.
- Only 2% of retailers say they have no plans to use AI.
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Digital Transformation
74% of retailers are increasing their data management investments
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Top Retail Industry Opportunities
- Leverage AI
- Implement unified commerce
- Increase e-commerce sales
- Improve customer service
- Increase store associate productivity
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86% of retailers have unified commerce initiatives underway, but only 15% have fully realized their value
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76% of retailers are increasing their AI investments
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