Salesforce is updating pricing in August. Learn more.
Service Cloud Pricing
Make customers happier using all the features in the #1 platform for service.
Starter
Professional
Enterprise
Unlimited
Starter
Starter
Start fast with sales, service, and email outreach tools
£
20
/user/month*
(billed annually)
(billed annually)
Professional
Professional
Enterprise
Enterprise
MOST POPULAR
Customisable CRM for comprehensive service
£
132
/user/month*
(billed annually)
(billed annually)
Compare editions and top features.
Starter
£
20
/user/month*
Professional
£
64
/user/month*
Enterprise
£
132
/user/month*
Unlimited
£
264
/user/month*
Starter
Professional
Enterprise
Unlimited
Case Management
Service Console App(s)
Knowledge
Service Contracts and Entitlements
Telephony Integration (CTI)
Web Services API
Premier Success Plan
Explore all features.
Starter
£
20
/user/month*
Professional
£
64
/user/month*
Enterprise
£
132
/user/month*
Unlimited
£
264
/user/month*
Starter
Professional
Enterprise
Unlimited
Chatter
Salesforce Mobile App
Files
Topics and Recommendations
Starter
Professional
Enterprise
Unlimited
Case Auto-Assignment
Web and Email Case Capture
Case Email Auto-Response
Case Escalation Rules and Queues
Lead-Contact Account Management
Service Console App(s)
1 custom app per org
1 custom app per org
Knowledge (Read-Only)
Omni-Channel Routing (Basic)
Omni-Channel Supervisor
Knowledge (Read-Write)
Additional £60 /user/month
Additional £60 /user/month
Case Milestone Tracker
CTI Integration
Phone (available in US & Canada only)
Orders Management
Service Contracts and Entitlements
Advanced Case Management
Starter
Professional
Enterprise
Unlimited
Snap-Ins for Live Agent Chat
Limited functionality
Additional £60 /user/month
Facebook Messenger
Limited functionality
Additional £60 /user/month
Additional £60 /user/month
Starter
Professional
Enterprise
Unlimited
Next Best Action****
Community Starter
Starter
Professional
Enterprise
Unlimited
Work Order Management
Asset Management and Product Tracking
Starter
Professional
Enterprise
Unlimited
Customisable Reports and Dashboards
Advanced Reporting Features
Starter
Professional
Enterprise
Unlimited
Opportunity Tracking
Task Management, Activity Feed
Next Best Action****
Offline Access
Starter
Professional
Enterprise
Unlimited
Email Integration with Outlook
Google Apps Integration
Web Services API
Additional €25 /user/month
Starter
Professional
Enterprise
Unlimited
Custom Profiles and Page Layouts
Lightning App Builder
AppExchange App Integration
Email Templates
Data Storage Per User
File Storage Per User
Lightning Flow Automation (Flow + Process Builder)
5 processes & 5 flows per org
5 processes & 5 flows per org
Unlimited
Unlimited
Unlimited Custom Applications
Developer Sandbox
Developer Pro Sandbox
Available for purchase
Available for purchase
Roles and Permissions
2 roles per org
Record Types (Per Object)
3 types per object
Full Sandbox
Available for purchase
1 Full Sandbox included per org
Partial Sandbox
1 Partial Sandbox included per org
1 Partial Sandbox included per org
Salesforce Identity
Workflow and Approval
Service Cloud Pricing FAQ
Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 0800 0921223 to discuss exactly what kind of products you’re looking to add and how we can help.
Yes, we understand that some companies may need to revise their contracts based on unexpected circumstances. To do this please contact your sales rep or reach out to sales at 0800 0921223 to discuss options.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.
You can purchase licenses of Salesforce Essentials with a monthly or annual contract. To get started, sign up and purchase Salesforce Essentials directly from a free trial. All other subscriptions are generally paid annually in advance.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary, like Salesforce Essentials which offers monthly or even multiyear payment options. Chat with a sales representative to discuss payment and billing options for your products.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 0800 0921223 to see what works for your business.
* This edition requires an annual contract.
This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.
Questions? We’ll put you on the right path.
Ask about Salesforce products, pricing, implementation, or anything else. Our knowledgeable reps are standing by, ready to help. Or check out our Pricing and Packaging Guide to learn more.
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0800 0921223 (FREEPHONE)